Configure Sla

This guide provides instructions on how to configure SLA (Service Level Agreement) settings in your Jira system. Each section outlines the fields and options required for setting up an SLA.

List of SLA’s

In the configuration page of Kepler - SLA Cloud Config, select SLA’s tab.

The list of SLA created is displayed in this table. You can create, edit or delete a SLA from this page.

Open

Add/Edit SLA

When you click Add a new SLA Configuration or Edit a SLA, you will have this template.

Open

Name : Enter a descriptive and unique name for your SLA configuration. This name will be used to identify the SLA in dashboards and reports.

Description : Provide a brief description of the SLA to help others understand its purpose and scope.

Supported Project Key : Select the project that this SLA configuration applies to. You can choose one project key.

Supported Issue Types : Choose the issue types that will be monitored under this SLA. The available issue types will be displayed based on the selected project key.

Start Date : You should create a Jira Date/Time custom field and name it, for example, "SLA Start Date," so you can easily identify it among other Jira Date/Time custom fields.

This custom field will serve as the start date for measuring the SLA. It determines when the SLA timer begins.

End Date : You should create a Jira Date/Time custom field and name it, for example, "SLA End Date," so you can easily identify it among other Jira Date/Time custom fields.

Select the custom field that will be used as the end date for measuring the SLA. This field indicates when the SLA timer stops.

Calendar : Select the calendar that will govern the SLA timings, including working days and holidays.

Shape : Choose the visual representation of the SLA (e.g Diamond, Circle, Rectangle) that will appear on the SLA Panel.

Unit : Select your preferred measuring unit. This unit of time (e.g hours, days) will be used to measure the SLA.

Notifications: You can enable push notifications to receive alerts when the SLA starts or is breached.

Panel Display: You can check the checkbox to choose whether to display the SLA panel or not.

Add Levels : Define multiple levels with corresponding colors. For example:

• 0 <= level < 150: Red

• 150 <= level < 360: Yellow

• 360 <= level < 900: Green

The colors change based on the elapsed time.

For instance, if the elapsed time is 15 minutes, the color would be green because 0 <= 15 < 20.

Demo Configure SLA

We have prepared a short demo that can help you understand how the plugin works. Enjoy watching.

Demo Multiple SLA Configurations

We have prepared a short demo that can help you understand how the plugin works. Enjoy watching.