2.Schedular configuration

In this section, we will configure a scheduler to calculate the processing time and set the value of the SLA Monitoring flag

Administration > Manage Apps > SLA Monitoring scheduler > Scheduler configuration >Click on "Add a scheduler".  

A new screen is displayed, we'll define the settings of the scheduler

1. Set the name of the scheduler;
2. Set the frequency type;
3. If frequency type is "Cron" we have to set the Cron expression Ex : 0 0 17 ? * * * which means that it will be executed every day at 7pm. For the frequency type "Interval", we have three choices: every day, every week or every month. You can use CronMaker which is a utility that will help you build cron expressions.
   
4. Set the JQL request that returns the list of issues to be processed;
5. Select the customfield that we created previously;
6. Click on "Add" button to save the configuration.