This guide provides instructions on how to configure SLA (Service Level Agreement) settings in your Jira system. Each section outlines the fields and options required for setting up an SLA.
| Sommaire | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
List of SLA’s
In the configuration page of Kepler - SLA Cloud Config, select SLA’s tab.
The list of SLA created is displayed in this table. You can create, edit or delete a SLA from this page.
...
Add/Edit SLA
When you click Add a new SLA Configuration or Edit a SLA, you will have this template add an item.
...
Name : Enter a descriptive and unique name for your SLA configuration. This name will be used to identify the SLA in dashboards and reports.
...
Unit : Select your preferred measuring unit. This unit of time (e.g hours, days) will be used to measure the SLA.
Notifications: You can enable push notifications to receive alerts when the SLA starts or is breached.
To enable notifications in Chrome, you can follow this guide: How to Enable Browser Notifications.
Once notifications are enabled, ensure that https://[*.]kepler-technologies.com is permitted to send notifications to your browser.
Panel Display: You can check the checkbox to choose whether to display the SLA panel or not.
Add Levels : Define multiple levels with corresponding colors. For example:
0 <= level < 20150: GreenRed
20 150 <= level < 40360: OrangeYellow
40 360 <= level Red< 900: Green
The colors change based on the elapsed time.
...
| Remarque |
|---|
Conditions take more priority over Goals. |
Demo Configure SLA
We have prepared a short demo that can help you understand how the plugin works. Enjoy watching.
...
Demo Multiple SLA Configurations
We have prepared a short demo that can help you understand how the plugin works. Enjoy watching.
...