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Important Note on SLA Goal Configuration: If you have configured an SLA goal in the SLA configuration, calculations will be based solely on this configured goal along with its respective start and end conditions. Consequently, any previously established start and end dates will not affect SLA calculations. If no goals are configured, SLA calculations will instead rely on the original start and end datetime custom fields. If you wish to perform calculations based on the original Start Date and End Date, you will need to delete the current SLA goal configuration. Check Special Case with Goal section at the end of this page. |
Results Display:
Once the Start button is clicked, the following metrics will be displayed on the SLA panel:
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When working with the Jira start and end datetime custom fields, you can stop the SLA at any moment. At that point, the SLA information will be saved for this issue. |
Special Case with Goal
If you have slashes in the SLA dates, Branched time, Remaining time and Elapsed time, it means that the SLA is configured with Goals.
As long as the condition is not met, the calculations do not start.
