Following the Admin Guide, First, we should create a working calendar (Administration >SLA Calendars > Calendar Management), by clicking in the button 'Add a calendar'
Create a name
Only the name of the working calendar is a mandatory field
Set the working days/times
- For this calendar, the working days are from Monday to Friday,
- The working times are from 09 am to 05 pm
- Except for Friday, the working times are from 10 am to 05 pm
Add the holidays to the calendar
The repeated checkbox allows us to configure the annual holiday ( ex: New year, Christmas...)
You can see the configuration of the new calendar (Simple Working Day)
You can modify or delete the calendar (1)
